Billing & Shipping:
Order payment: The payment for your order which includes product cost, Shipping cost, and tax can be paid by your credit card. This transaction appears as “Blank Magic Imports ” on the cardholder’s statement.
Shipping: We aim to process all deliveries as quickly as possible once full payment is received. We charge a flat rate on all orders, except for some larger items that may not qualify for our standard shipping rates. In these instances, we will contact you as soon as possible to let you know of any extra charges incurred.
Order cancellation: Generally, in the event of cancellation of any order by the seller, the order payment will be refunded within 48-72 hours. If you find any issue regarding your refund, you can contact us on info@blankmagic.ca
Complaints: Any complaints about items or the seller should be submitted to our support team. Please email: support@blankmagic.ca
Each case will be looked at individually and the seller will be in contact.
We aim to process all deliveries as quickly as possible once full payment is received. Please note, however, that we cannot accept responsibility for any damage caused during delivery or for any products lost in transit. Either of these issues must be resolved with the shipping company itself, although we are able to offer replacements in certain circumstances.
We charge a flat rate of $14.95 on all orders, except for some larger items that may not qualify for our standard shipping rates. In these instances, we will contact you as soon as possible to let you know of any extra charges incurred.